Return, Refund & Cancellation Policy
At JuliPeri (Netrategy Infotech), we aim to provide a seamless shopping experience. Please read our policy carefully before making a purchase.
For Order-Related Queries
For any concerns or queries, please contact us via email:
1. Cancellation Policy
Orders can be cancelled only before they are shipped. Once the order has been dispatched, cancellation requests will not be accepted.
2. Return / Exchange Policy
Return or exchange is available only on selected products. Eligibility details may be mentioned on the respective product page.
If reverse pickup is not available at your location, you may be required to self-ship the product to our address. Return or exchange charges may apply depending on the case.
3. Conditions for Replacement / Return
JuliPeri (Netrategy Infotech) will offer replacement or accept returns at no additional cost only if:
- The product received is damaged or defective
- The wrong product has been delivered
For all other cases, applicable charges (including reverse shipping and processing fees) may be deducted.
4. Charges (if applicable)
- Return processing and reverse pickup charges may apply
- Exchange handling charges may apply
These charges will be communicated based on the request.
5. Mandatory Proof
An unboxing video is mandatory to claim any damage, defect, or incorrect product delivery. Claims without proper proof may not be accepted.
6. Return Guidelines
To be eligible for a return or exchange:
- The product must be unused and in original condition
- Original packaging and tags must be intact
- Items showing signs of use or damage will not be accepted
7. Non-Returnable Items
- Customized or personalized products
- Items without original packaging or tags
- Products returned after the allowed return period
8. Important Notes
- Products that do not match expectations (design, color perception, etc.) may not qualify unless defective
- Return or exchange requests raised after the specified period will not be accepted
- Policies are subject to change without prior notice
For any assistance, please contact: